The phone and WhatsApp never stop
The same question all day: when is the doctor free? Messages sent at night wait until morning.
For clinics
Doctor not coming in today? Their patients are on one list.
Patients book on your clinic's WhatsApp, even at night.
"How many before me?" Patients see their number and expected time on their phone.
Ask in Arabic. The AI assistant does it once you say yes.
Your clinic's appointments and rota in one place.
Report the absence and every affected appointment goes onto the Rebooking list for reception to rebook. Patients who booked on WhatsApp are sent a message.
Patients pick the doctor, day and time from a menu on your clinic's own number, and the booking lands on the same list reception works from.
Every appointment has its own link showing the patient's number and expected time. When they arrive, reception scans the code, the arrival is recorded and expected times are worked out again.
Open Support in the app and ask in Arabic, such as setting your working pattern or adding a service, or pick from its buttons. It tells you what it will do, and nothing happens until you tap *Yes, do it*.
Patients book on WhatsApp, reception books at the desk, both from the same available times. In Arabic, on your phone.
Free plan: 3 seats, no payment details.
Reception reports that the doctor won’t come in on Tuesday. Her session’s appointments go onto the Rebooking list, a message is queued for the patients who booked on WhatsApp, and reception rebooks the first patient for Wednesday 14 October at 6:00 pm.
At 10:47 pm a patient books on the clinic’s WhatsApp by tapping buttons: the doctor, the day and the time, then typing their name. The time is held for them, then Booked, and the same row turns Booked in the schedule reception works from.
A patient’s phone shows their number, 7, and the expected time, with a code to show at reception. Reception scans it to check them in; as each visit ends, the expected time moves from 7:25 to 7:00 pm and number 7 becomes the Next patient.
A doctor opens Support in the app and picks "I want to set my working pattern". The assistant asks for the days and hours with buttons, then says what it will add. When she taps Yes, do it, it shows Done, and the sessions appear on the Rota as a Draft until they are approved.
A week of the clinic’s schedule fills from two places, WhatsApp and the desk, into the same sessions, and no two appointments take the same time.
Does your clinic day look like this?
The doctor cancelled… where's the notebook?
Someone has to ring every patient from a sheet of paper, and nobody is sure no one was missed.
"How many before me?"
Patients sit waiting without knowing their turn, and reception answers the same question all session.
New software? Who will teach the team?
Every system has screens and words someone has to learn, and there's no time between patients and phone calls.
How it works
Set up your rota
Who works when and where, and how many patients each session takes.
A Tuesday session from 5:00 to 9:00 pm, with 12 appointments, is added to the rota and is In effect.
Open for booking
Choose how far ahead patients can book, and connect your clinic's WhatsApp Business number.
Booking opens until Tuesday 27 October, and the clinic’s WhatsApp number is added.
Work from one list
WhatsApp and desk bookings in one place. If the day changes, whoever is affected appears on the Rebooking list.
Appointments from WhatsApp and the desk arrive in one list for the day; one needs rebooking and moves to the Rebooking list.
Booking on your clinic's own number
Connect your clinic's WhatsApp Business number and keep using the WhatsApp Business app on it as before. Patients choose from a menu in everyday Egyptian Arabic: Book an appointment · My appointments · Talk to reception. The time is held for them for a few minutes while they confirm.
- Booking from a menu, not typing
- At any step they can choose Talk to reception and a person answers in the same chat
- Messenger and Instagram are also available
At 10:47 pm a patient books on the clinic’s WhatsApp by tapping buttons: the doctor, the day and the time, then typing their name. The time is held for them, then Booked, and the same row turns Booked in the schedule reception works from.
When the day changes, every affected patient is in front of you
Leave, absence, closure or changed hours: the change is recorded at once, and appointments that can no longer go ahead are marked Needs rebooking and listed for reception.
- Patients who booked on WhatsApp are sent a message; reception rings the rest
- The system never moves a patient on its own. Reception does the rebooking.
- Every change is recorded with who made it
Reception reports that the doctor won’t come in on Tuesday. Her session’s appointments go onto the Rebooking list, a message is queued for the patients who booked on WhatsApp, and reception rebooks the first patient for Wednesday 14 October at 6:00 pm.
The whole clinic day from one list
Check patients in with a tap or by scanning the code on their phone. Next patient is in front of the doctor, and the expected time is worked out again each time someone arrives or finishes.
- Patients see their number and expected time from their appointment link
- The link shows only the number and the time, nothing else
- A patient who leaves before being seen is recorded as Left before being seen, not Did not attend
A patient’s phone shows their number, 7, and the expected time, with a code to show at reception. Reception scans it to check them in; as each visit ends, the expected time moves from 7:25 to 7:00 pm and number 7 becomes the Next patient.
Desk and WhatsApp from the same times
Once a time is held, no one else can take it, at the desk or on WhatsApp, so two people can't be given the same appointment.
- The clinic decides how far ahead patients can book
- An urgent case and the session is full? Squeeze in an extra patient, within the limit the clinic sets
A time held for a booking on WhatsApp leaves the times the desk can offer, so nobody else can take it, and then it turns Booked.
An AI assistant inside the app
Support explains any word in radeef and carries out acts you ask for in the app, such as adding a service, inviting a member or opening booking for a date. Before anything, it says what it will do, and nothing happens until you tap Yes, do it.
- Walks you through setting up the clinic, a working pattern through to booking, and adding a new practitioner
- It can only do what your roles allow, and everything it does is recorded under your name
- You talk to it in Arabic, and there's no one from radeef behind it
A doctor opens Support in the app and picks "I want to set my working pattern". The assistant asks for the days and hours with buttons, then says what it will add. When she taps Yes, do it, it shows Done, and the sessions appear on the Rota as a Draft until they are approved.
Made for clinics in Egypt
- Arabic and English, right to left
- Phone first, and you can add it to your home screen like any app
- Learn: guided tours of every step, and the product's words explained in everyday Egyptian Arabic
- One doctor or several, the same product
- Set up your clinic yourself with a checklist that ticks itself, or let us help by phone or WhatsApp
Free plan
- 3 seats for your clinic team
- Booking on WhatsApp, plus Messenger and Instagram
- Rota, leave, cover and follow-up lists
- The clinic day: check-in, expected time and the appointment link
- A clinic page with Book on WhatsApp
- Learn in everyday Egyptian Arabic
- Support, the AI assistant: 20 questions a day for the whole clinic
No payment and no payment details. Meta's standard WhatsApp Business charges apply to your clinic's WhatsApp account.
Start freeQuestions clinics ask
Set up your clinic and open booking on your own number.
Start freeFree plan · 3 seats · We'll help you set up if you want.
One doctor’s session fills from WhatsApp and the desk.